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Everything you need to know about SYNAIX™ AI-powered predictive maintenance and asset intelligence platform.
General Questions
What is SYNAIX™?
SYNAIX™ is an AI-powered predictive maintenance and asset intelligence platform designed to monitor, analyze, diagnose, and optimize HVAC and mechanical equipment. The platform combines sensors, edge computing, cloud analytics, and artificial intelligence to help organizations reduce downtime, lower maintenance costs, and improve equipment performance.
How does SYNAIX work?
SYNAIX collects real-time data from equipment sensors and connected systems. The platform continuously analyzes operating conditions, detects abnormalities, predicts potential failures, identifies probable causes, and recommends corrective actions before equipment problems become costly failures.
What types of equipment can SYNAIX monitor?
SYNAIX supports a wide range of commercial and industrial equipment, including:
✔ Rooftop Units (RTUs)
✔ Chillers
✔ Split Systems
✔ Heat Pumps
✔ Air Handling Units (AHUs)
✔ Refrigeration Systems
✔ Pumps
✔ Motors
✔ Cooling Towers
✔ Building Automation Systems
✔ Rooftop Units (RTUs)
✔ Chillers
✔ Split Systems
✔ Heat Pumps
✔ Air Handling Units (AHUs)
✔ Refrigeration Systems
✔ Pumps
✔ Motors
✔ Cooling Towers
✔ Building Automation Systems
Is SYNAIX a Building Management System (BMS)?
No. SYNAIX is not intended to replace an existing BMS. Instead, it complements existing systems by providing advanced analytics, predictive maintenance, AI diagnostics, and enterprise asset intelligence.
Product Questions
What is AI-X™?
AI-X™ is the SYNAIX retrofit solution that adds intelligent monitoring and predictive maintenance capabilities to existing HVAC and mechanical equipment.
What is AI-B™?
AI-B™ is the embedded intelligence platform designed for OEM manufacturers that want to integrate SYNAIX technology directly into new equipment.
What is AI-C™?
AI-C™ is the cloud and enterprise connectivity platform that powers dashboards, analytics, reporting, and portfolio-wide asset management.
Can SYNAIX be installed on existing equipment?
Yes. AI-X™ is specifically designed to retrofit existing equipment without requiring replacement of major components.
Does SYNAIX require equipment replacement?
No. Most installations are designed to work with existing HVAC and mechanical systems.
Monitoring & Analytics
What data does SYNAIX monitor?
Depending on the application, SYNAIX can monitor:
✔ Supply Air Temperature
✔ Return Air Temperature
✔ Suction Pressure
✔ Discharge Pressure
✔ Liquid Line Pressure
✔ Compressor Amperage
✔ Blower Amperage
✔ Fan Amperage
✔ Voltage
✔ Current
✔ Airflow (CFM)
✔ Vibration
✔ Runtime
✔ Energy Performance
✔ Supply Air Temperature
✔ Return Air Temperature
✔ Suction Pressure
✔ Discharge Pressure
✔ Liquid Line Pressure
✔ Compressor Amperage
✔ Blower Amperage
✔ Fan Amperage
✔ Voltage
✔ Current
✔ Airflow (CFM)
✔ Vibration
✔ Runtime
✔ Energy Performance
What is an Equipment Health Score?
The Equipment Health Score is an AI-generated assessment of overall equipment condition. It helps maintenance teams quickly identify assets that require attention and prioritize maintenance activities.
Can SYNAIX predict failures?
Yes. SYNAIX analyzes operating trends and equipment behavior to identify developing issues and predict potential failures before they occur.
Does SYNAIX provide diagnostic recommendations?
Yes. The platform provides probable root causes, recommended corrective actions, and maintenance guidance when abnormal operating conditions are detected.
Installation Questions
How long does installation take?
Installation time varies depending on equipment type and sensor configuration. Most rooftop unit installations can be completed within a few hours.
Does installation require shutting down equipment?
In most cases, installation can be performed with minimal operational disruption. Specific requirements depend on the equipment and sensor configuration.
Can SYNAIX be installed by my existing HVAC contractor?
Yes. SYNAIX supports a Certified Partner Program and can also work with qualified HVAC service providers.
What is included in a SYNAIX sensor kit?
Sensor kits may include:
✔ Temperature Sensors
✔ Pressure Sensors
✔ Current Sensors
✔ Voltage Sensors
✔ Vibration Sensors
✔ Airflow Sensors
✔ Communication Hardware
✔ AI-X™ Controller
Configuration varies by equipment type.
✔ Temperature Sensors
✔ Pressure Sensors
✔ Current Sensors
✔ Voltage Sensors
✔ Vibration Sensors
✔ Airflow Sensors
✔ Communication Hardware
✔ AI-X™ Controller
Configuration varies by equipment type.
Security Questions
Is my data secure?
Yes. SYNAIX uses enterprise-grade security controls including encrypted communications, secure cloud infrastructure, user authentication, and access management controls.
Who owns the data?
Customers retain ownership of their equipment, operational, and performance data.
Does SYNAIX sell customer data?
No. SYNAIX does not sell customer operational data to third parties.
Can access be restricted by role?
Yes. Role-based access controls allow organizations to manage permissions for administrators, facility managers, technicians, and executives.
Enterprise Questions
Can SYNAIX monitor multiple buildings?
Yes. The platform is designed to support a single asset, a single facility, or thousands of assets across multiple locations.
Is there an enterprise dashboard?
Yes. The SYNAIX Enterprise Portal provides portfolio-wide visibility, asset health monitoring, predictive maintenance analytics, reporting, and executive dashboards.
Can SYNAIX integrate with existing systems?
Yes. Integration options may include:
✔ Building Automation Systems (BAS)
✔ CMMS Platforms
✔ Enterprise Asset Management Systems
✔ ERP Platforms
✔ Energy Management Systems
✔ Custom API Integrations
✔ Building Automation Systems (BAS)
✔ CMMS Platforms
✔ Enterprise Asset Management Systems
✔ ERP Platforms
✔ Energy Management Systems
✔ Custom API Integrations
Does SYNAIX support national portfolios?
Yes. The platform is built to support multi-site and enterprise-scale deployments across large geographic regions.
Pilot Program Questions
What is the SYNAIX Pilot Program?
The Pilot Program allows selected organizations to evaluate SYNAIX technology in real-world operating environments before large-scale deployment.
Who should participate?
Ideal pilot participants include:
✔ Commercial Building Owners
✔ Facility Management Companies
✔ Healthcare Organizations
✔ Educational Institutions
✔ Retail Operators
✔ Industrial Facilities
✔ Property Management Firms
✔ Commercial Building Owners
✔ Facility Management Companies
✔ Healthcare Organizations
✔ Educational Institutions
✔ Retail Operators
✔ Industrial Facilities
✔ Property Management Firms
What are the benefits of participating?
Pilot participants receive:
✔ Early Access to Technology
✔ AI-Powered Equipment Insights
✔ Dedicated Support
✔ Predictive Maintenance Analytics
✔ Preferred Future Pricing Opportunities
✔ Early Access to Technology
✔ AI-Powered Equipment Insights
✔ Dedicated Support
✔ Predictive Maintenance Analytics
✔ Preferred Future Pricing Opportunities
Pricing Questions
How is SYNAIX priced?
Pricing consists of:
✔ Hardware Investment
✔ Sensor Packages
✔ Cloud Subscription Services
✔ Enterprise Services (if applicable)
Custom pricing is available based on equipment count and deployment requirements.
✔ Hardware Investment
✔ Sensor Packages
✔ Cloud Subscription Services
✔ Enterprise Services (if applicable)
Custom pricing is available based on equipment count and deployment requirements.
Is there a monthly subscription?
Yes. Cloud services, analytics, dashboards, alerts, and AI functionality are provided through a subscription model.
Is enterprise pricing available?
Yes. Enterprise pricing is available for organizations with large asset portfolios or multi-site deployments.
Support Questions
What support options are available?
SYNAIX offers:
✔ Technical Support
✔ Partner Support
✔ Deployment Assistance
✔ Training Resources
✔ Enterprise Customer Success Services
✔ Technical Support
✔ Partner Support
✔ Deployment Assistance
✔ Training Resources
✔ Enterprise Customer Success Services
How do I request a demo?
Contact our team to schedule a personalized demonstration of the SYNAIX platform.
Email: sales@synaix.ai
Email: sales@synaix.ai
How can I join the pilot program?
Contact the SYNAIX team to discuss pilot opportunities and deployment requirements.
Pilot Program: pilot@synaix.ai
Pilot Program: pilot@synaix.ai
Get in Touch
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General Information
info@synaix.ai
Sales
sales@synaix.ai
Support
support@synaix.ai
Pilot Program
pilot@synaix.ai